Running a successful Airbnb isn’t just about location, price, or stylish décor—it’s about delivering an experience that earns you consistent 5-star reviews. And at the heart of those reviews? Cleanliness.
According to Airbnb’s own data, cleanliness is one of the top criteria guests use when rating their stay. In fact, even a single slip in standards can mean fewer bookings, lower rankings, and lost revenue. That’s why the cleaning company you choose can make or break your success.
Here are seven key questions smart hosts ask before appointing a cleaning company—and why the answers matter.
1. Can I Rely on Them to Show Up Every Time?
Reliability is everything. Missed or late cleans put your entire business at risk, especially with back-to-back bookings. A professional agency should have trained backup staff and systems so you’re never left scrambling.
2. Do They Understand Airbnb Turnovers?
Not all Airbnb cleaners are created equal. Airbnb turnovers require speed, attention to detail, and presentation skills that go beyond a regular household clean. Ask how experienced they are with short-stay properties and what checklists they follow.
3. How Do They Handle Linens and Laundry?
Fresh linens are a guest’s first impression. Will your cleaning company handle linen changes, laundry, and presentation? The best providers offer tiered packages—from simple linen changes to hotel-style luxury service—so you can match the level of care to your property.
4. How Do They Guarantee Quality?
It’s not enough to say, “we clean well.” Look for companies with quality assurance systems—checklists, photo verification, and dedicated managers who inspect cleans to maintain consistency across every property.
5. Are They Insured, Police-Checked, and Trustworthy?
Your property, your guests, and your reputation are on the line. A professional company will ensure every staff member is police-cleared, fully insured, and trained—giving you peace of mind.
6. What Happens if Something Goes Wrong?
From last-minute bookings to damage claims, things happen. You need a company with a clear escalation process, responsive management, and a proven track record of problem-solving so you’re never left without support.
7. Is It Worth the Cost?
Here’s the truth: cleaning isn’t a cost, it’s an investment. Professional cleans are 100% tax-deductible, unlike your own time. They protect your reviews, free up your hours, and allow you to scale without burning out. The ROI is in the bookings, reviews, and time you get back.
Final Word
The most successful Airbnb hosts don’t try to do it all themselves. They choose partners who protect their reputation, simplify their operations, and help them grow.
So before you appoint a cleaning company, ask these seven questions and make sure the answers give you confidence that your property (and your reviews) are in the best hands.
Because at the end of the day, to create a thriving Airbnb company you need a business partner, not just a cleaner.
About the Writer
Written by Tabitha Wellman, Business Manager, Manhattan Maids Pty Ltd
Manhattan Maids is a professional, women-led cleaning company specialising in Airbnb and short-stay property cleaning across Perth, Sydney, Melbourne, Gold Coast, and Dunsborough.
We know that every review matters, which is why we deliver reliable, high-quality, hotel-standard cleaning with a personal touch. From quick turnarounds to detailed presentation, our services are designed to help Airbnb hosts achieve 5-star guest experiences every time. Whether you manage one property or many, we provide the consistency, efficiency, and peace of mind that ensures your property is always guest-ready.
To find out more about our Airbnb services, contact Camilla on 0451 624 772 or vipclient@manhattanmaids.com.au
