At Manhattan Maids, we know that true five-star hosting isn’t just about reacting quickly — it’s about anticipating guest needs before they even realise they have them.
In today’s Airbnb world, guests expect more than just a clean, beautiful property. They expect comfort, convenience, and care woven into every part of their stay.
Proactive hospitality — anticipating small needs before they become big frustrations — is what transforms happy guests into raving reviewers.
Here’s how you can master the art of anticipation — and the seven guest needs you should meet before they even have to ask.
1. Extra Towels and Linen
Whether it’s an unexpected spill, a spontaneous beach day, or just personal preference, guests love having easy access to extra linen.
✅ Smart Setup:
- 2 bath towels per guest, plus 1–2 spares
- Extra hand towels, face washers, and tea towels neatly folded in an accessible cupboard
Pro Tip: Clearly label where spares are stored to avoid confusion.
2. Backup Batteries for Remotes
Few things frustrate guests faster than a TV or aircon remote that doesn’t work.
✅ Smart Setup:
- Keep a small box of spare AA and AAA batteries tucked away with a polite label: “Backup Batteries (Just In Case!)”
Pro Tip: Check and replace batteries as part of your regular turnover checklist.
3. Rainy-Day Entertainment Box
Guests stuck inside during bad weather will be grateful beyond words for something to do.
✅ Smart Setup:
- Deck of cards
- 1–2 classic board games (Uno, Scrabble, Jenga)
- Small puzzles or books
- Netflix or streaming login instructions for easy movie nights
Pro Tip: Label it “Rainy Day Box” — it makes it feel intentional and thoughtful.
4. Emergency Toiletries
Travelers sometimes forget the essentials. Having backups available avoids awkward calls or urgent trips to the shops.
✅ Smart Setup:
- Toothbrush and toothpaste kit
- Razor and shaving cream
- Small shampoo and body wash bottles
Pro Tip: Use hotel-style minis, neatly displayed in a small basket in the bathroom.
5. Umbrellas for Unexpected Weather
Even a short walk in a downpour can sour a guest’s impression — unless you’ve thought ahead.
✅ Smart Setup:
- A couple of umbrellas stored by the door or in a labelled basket
Pro Tip: Simple black umbrellas look clean, classic, and match any style.
6. Basic Pantry Staples
After a long day of travel, guests don’t want to hunt for coffee or cooking oil.
✅ Smart Setup:
- Coffee, tea, sugar, salt, pepper, olive oil
- A few sachets of milk or creamer
Pro Tip: Keep everything neatly grouped and labelled for that hotel-style polish.
7. Quick-Clean Supplies for Guests
Guests feel more comfortable when they have the tools to quickly tidy up during their stay — without worrying about requesting anything.
✅ Smart Setup:
- Broom and dustpan
- Dish soap, sponge, and paper towels
- Disinfectant wipes
Pro Tip: Store them discreetly but accessibly — and ensure everything is fresh for each new stay.
Why Anticipation Matters
✅ It shows professional-level care
✅ It reduces mid-stay questions and complaints
✅ It increases the emotional connection guests feel to your property
✅ It sets you apart from hosts who only react after the fact
In short: The easier you make their stay, the easier they make your five-star reviews.
Final Thought
At Manhattan Maids, we believe a perfectly cleaned Airbnb is the foundation — but anticipating the small details is what elevates a stay into something guests remember (and recommend).
When you stock smarter and plan ahead, you’re not just hosting — you’re creating effortless comfort guests feel the moment they arrive.
Written by Tabitha Wellman, Business Manager, Manhattan Maids Pty Ltd
Manhattan Maids is a professional, women-led cleaning company delivering premium residential, Airbnb, and corporate housing cleaning services across Perth, Sydney, Melbourne, Gold Coast, Margaret River and Dunsborough.
Founded on the belief that everyone deserves a clean, welcoming space without the stress, we specialise in reliable, high-quality, hotel-standard cleaning — with a personal touch. Whether it’s preparing homes for guests, helping busy families, or supporting property managers, we’re committed to making life easier, healthier, and a little more beautiful for every client we serve.
To find our more about our services, contact Camilla on 0451 624 772 or vipclient@manhattanmaids.com.au | www.manhattanmaids.com.au
